From Day One, We’ve Got You Covered.
Our support team provides fast, reliable, and expert service to keep your operations running smoothly.
With years of hands-on experience and certified technical expertise, our support team are trained to diagnose, resolve, and prevent issues efficiently.
Selangor / Kuala Lumpur
Operation Time
Monday – Friday
|
9:00 – 18:00
Saturday
|
9:00 – 13:00
Phone Number
Sarawak / Sabah
Operation Time
Monday – Friday
|
8:30 – 17:30
Saturday
|
8:30 – 12:30
Phone Number
Why GOLINK is Different?
Not just support — a reliable partner behind your system.
Team-Based Support - Not a One-Man Show
Our experienced team ensures continuity, faster resolutions, and consistent service—so you’re never dependent on a single person.
To ensure personalized and efficient communication, we provide a dedicated WhatsApp support group for each licensed customer.
Exclusive support group for your company
Direct communication with our technical support team
Faster issue reporting and tracking
30-Minute Response Time - Our Hero Service
Get peace of mind with fast, responsive support. We commit to acknowledging and responding to your requests within 30 minutes during working hours.
Speed and efficiency are our priority. Using secure remote tools such as UltraViewer and AnyDesk, we:
Diagnose issues quickly
Resolve problems in real-time
Reduce waiting time for on-site visits
Minimize operational disruption
Unlimited Case Support
No limits, no counting tickets. Whether it’s a small question or a complex issue, we’re here to help—every time.
Every business operates differently. We tailor the system to match your operational and management needs. We provide:
Custom report design
Layout redesign
System customization
Continuous System Updates & Notifications
Stay ahead with regular system improvements, enhancements, and proactive update notifications to keep your operations running smoothly.
Especially for customers who are new to the system, we back up your team on any issues encountered and offer step-by-step guidance to ensure a smooth and confident transition.
Exclusive support group for your company
Direct communication with our technical support team
Faster issue reporting and tracking
What Customers Say...
Change of SQL Dealer
Switching SQL dealer? We ensure a smooth transition.
01
SQL license
Check SQL license
02
Quotation
Provide quotation for support overtake
03
Payment
Make payment
04
Letter
Acknowledgement letter for transfer SQL service dealer
05
Submission
Submit to process request within 1 – 2 working days
06
Support Overtake
Support overtake completed & create whatsapp support groupchat
Our Software is Open for Customization
Feeling like adding more features, or having some personal touch to your own system? Feel free to contact our support team, and we will provide you with the most reasonable quotation.
FAQ
Everything you need to know before getting started with Support Maintenance.
Still have questions?
Click the button below to enquire further!
01. What is your response time?
We respond within 30 minutes during business hours.
02. Do you offer an SLA (Service Level Agreement)?
Yes. We provide a structured Service Level Agreement (SLA) to guarantee the quality, reliability, and responsiveness of our support and maintenance services.
03. Is there a limit to the number of questions I can ask in the support group chat?
No. You can ask as many questions as needed, as long as they are within your active support and maintenance contract.